We endeavour to describe and represent our products accurately so please choose carefully as products cannot be returned because of change of mind or a wrong decision on your behalf.
We endeavour to quality check all items before shipping however if some reason you find a fault on delivery please contact us via email firstname.lastname@example.org within 14 days of receipt. Please state your name, order date and number and provide us with photographs and we will be in touch within 48 hours.
Customers are responsible for postage return to Strada Lane however return to the customer will be the responsibility of Strada Lane. Once we have received the returned item, we will email you within 72 hours.
All returned items with fault on delivery must be placed in their original packaging with tags attached and accompanied with your name, email address and original receipt.
If you have a problem with a fault within 3 months of using your Strada Lane product please contact us by emailing us with photographs and we are happy to discuss this further with you.
We recommend that all returns/exchanges are shipped through tracked and insured means as we unfortunately do not accept liability for goods if they become lost or damaged in transit.
All sale items are final sale and therefore are non-refundable and cannot be returned.